Refund policy

Thank you for shopping at Maui Belladonna. We take great pride in the quality of our dresses and want you to be completely satisfied with your purchase. If your order isn't the perfect fit, we are here to help you navigate the return process seamlessly.

1. Eligibility for a Full Refund

We know you need to try on your dress to see if it's the perfect fit! You are more than welcome to try it on, but we kindly ask that you handle the garment with care.

To qualify for a full refund, your return must meet the following criteria:

  • Pristine Condition: The dress must be returned undamaged, unwashed, and free of any signs of wear.

  • No Stains or Marks: The garment must be completely free of stains, including makeup, deodorant, body lotions, self-tanners, or creams.

  • Packaging: The item must be returned in its original packaging.

  • Timeframe: Returns must be initiated within 14 days of receiving your delivery.

Please note: Items that are damaged, torn, or stained cannot be accepted for a refund.

2. Return Shipping Costs

We strive to keep our return policy as fair as possible. Responsibility for return shipping costs depends on your order type:

  • Standard Returns: For standard orders, return shipping costs are the responsibility of the customer and are non-refundable.

  • Large Orders (Partial Returns): If you placed a large order and are only requesting a partial return (keeping some items while returning others), Maui Belladonna will happily cover the return shipping expenses as a courtesy.

3. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Send an email to our customer care team at mauibelladonna@gmail.com.

  2. Include your Order Number and the reason for your return.

  3. If your return qualifies for covered shipping (large orders with partial returns), we will provide you with a prepaid shipping label. Otherwise, we will guide you on how and where to safely send your package.

4. Processing Your Refund

Once we receive and inspect your returned dress, we will send you an email notifying you that we have received the item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within a few business days (depending on your bank's processing times).

Contact Us

If you have any questions about our policy or have a unique circumstance you would like to discuss, please do not hesitate to reach out to us at mauibelladonna@gmail.com. We are always happy to assist you!